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The jobs AI can do — and those it shouldn’t

Digest opened free editor

AI Tolidi is a transformative technique that has the ability to redefine the nature of the work. Understanding his role in the workplace, and what makes him different from previous automation, requires a shift from what Amnesty International is He can do what He should He does.

Genai’s typical analyzes focus on workers on whether technology can perform specific functions. These studies often explain the function and evaluate the component tasks that technology can perform. For example, the common tasks of the customer service representative at the Communication Center include interaction with customers, reactions and resolution of concerns or escalating. Genai can handle these tasks, which means that they may replace these workers.

But consider an occupation that may initially seem to be equivalent: the emergency service operator. The job shares many similar tasks. Should we expect them to face equal levels of the risk of automation? The answer is more accurate than technical ability alone. In addition to ethical considerations, automation of such roles provides complex symbols that include the economy, design and operational interconnection.

Authors

Lawrence Alyz, Associate Dean of Education and Professor of Economics at Carnegie Mellon University Tiber Business School

Christophe Comblam is an assistant research professor, engineering and general policy at Carnegie Mellon and CEO of Valdos Consulting

We believe that organizations should consider four pivotal questions when thinking about automation.

First, how complicated the task? Completion is a major engine for both human workers and artificial intelligence costs. Emergency service deposits solve a wide range of problems, including a level of complexity that exceeds the repeated reactions of the customer service representative. In general, the more complicated the task, the less likely to be automatic, because humans – at the present time – are better than machines that deal with the increasing complexity.

Second, how much the task is repeated? The higher the frequency, the higher the possibility of a mechanism. Machines have a clear advantage in maintaining speed over long periods. Often, repeated interactions with customers enhance the economic status of Amnesty International’s replacement of customer service representatives.

Global Business Administration Classification in Financial Times

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This article from the Master of Business Administration 2025 a report and classification

Third, how much tasks are linked? In providing a service or creation of a product, many jobs are involved in a series of often interconnected tasks by various workers and machines. What happens during delivery between tasks is often ignored. The costs of fragmentation arise from inefficiency and errors in the delivery process.

The initial task of the customer service representative includes talking to the customer, while the final task is to solve its problem. When different workers or machines participate, the delivery between these tasks can be expensive. If the worker who deals with the final accuracy does not interact with the customer at the beginning, then there will be an additional time to review all the information collected in advance.

The costs of high altruism should be discouraged by the division of tasks between humans and the tweede AI, even if it is technically possible. The initial sorting call to emergency services may seem effective, but decisive information can be lost while moving from artificial intelligence to the human sender.

Fourth, when carrying out a task, what is the cost of failure? The errors made by the emergency deputies are great risks, especially in cases of life or death. Genai can be less accurate than some forms of previous automation.

These questions should be directed by companies that are considering automation and help explain the cause of Genai’s influence on some professions more than others. Consider computer programmers, for example. Wide well -documented coding examples of Genai providing effective solutions even for complex tasks. High frequency and repetition of many coding tasks are well suitable for Genai.

Before Genai, programmers divided large coding projects, innovations such as distributed development platforms and standard design have reduced the costs of fragmentation. Safe testing environments maintain the cost of failure, as many errors can be detected in the inexpensive Genai code. In the context of our work, these features help to clarify the reason for confronting programmers, beneficiaries of traditional automation, to increase Genai’s failure.

More reading

AI Al -Tawlaidi, adoption and task structure, by LLES, C Combemale, & K Ramayya (2024, SSRN 4786671).

How to be made: a general theory of the effects of working on technology change, by LLES, C Combemale, Er Fuchs and K Whitefoot (2024, SSRN 4615324).

Highlighting the four questions above what makes unique artificial intelligence as automation technique. With its development, Genai shows its ability to manage complex tasks at a high speed, making it more varied than traditional automation. By providing a smooth interface and natural language processing capabilities, GENAI gradually reduces the costs of fragmentation compared to traditional automation. However, the uncertainty surrounding Genai is likely to increase the risk of failure in the task.

AI Tolidi is a transformative technology with the ability to reshape labor markets. Its final effect is formed and the possibility of adopting it through the task structure within a specific profession. The complexity of the tasks, their repetition, the costs of fragmentation, the cost of failure, combined, combined, affect the balance between the vocabulary of public cost and the hidden costs.

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2025-02-16 18:00:00

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